Vrbo Accommodation Fee Collection Agreement

April 14, 2021 9:04 pm

If we or American Express invite the customer to do so, the customer will be transformed into a sponsored high CV reseller (as defined in American Express` operating rules in effect at the time). After such a transformation, the customer enters into direct contact with American Express and is bound by its standard card acceptance contract at the time and American Express can set different processing fees for the customer. In this case, unless the customer specifically informs us otherwise, the client authorizes us to continue to manage the customer`s American Express account on his behalf and to ensure that the funds settled by American Express are deposited directly into a bank account designated by the customer or to a bank account that we have opened for the benefit of the customer. Our role. With the exception of our limited role in processing payments that you authorize or initiate, we are not involved in an underlying transaction between you and your guests. In order to avoid any doubt, we do not provide or sell or satisfy accommodation, accommodation or services. We take no responsibility for your actions or omissions. 1.10 Reservations and reversions. Any payment made by a customer is subject to the right to (i) “inversion” (the right of a bank account holder to claim a transaction financed by a bank account – sometimes called ACH return – for example as a result of the alleged unauthorized use of a bank account or insufficient financing) or (ii) “Chargeback” (the right of credit card holders to file a claim with their card). , z.B. as a result of fraud or dissatisfaction with the purchase).

These rights exist between the customer and the issuer of the bank or credit card concerned. You acknowledge and accept that you are responsible for booking or cancelling a payment plus applicable refund and cancellation fees, regardless of the reason for booking or cancelling, and that we have no obligation to follow a collection operation against a customer. In the event of a refund or cancellation of a payment by a customer, we have the right to automatically exercise our compensation rights described in Section 1.3. Then, depending on the receipt of all the information requested by you, we will make economically reasonable efforts to verify the validity of the booking or cancellation. They agree to cooperate with us and provide any information we can reasonably request during our investigation. You acknowledge that refunds and cancellation decisions are made by the bank or credit card issuer and that all judgments regarding the validity of the refund or cancellation are made at the sole discretion of the bank or credit card issuer.